Privacy Policy
Last updated 9 November 2026
This policy explains how HUGHESJO TRADING LIMITED (trading as KALUNEXO) uses your personal data when you visit kalunexo.shop or buy from us. We are the controller of your data. Contact: support@kalunexo.shop, 33 Reid Avenue, Linwood, Paisley, PA3 3EW, United Kingdom.
What we collect
- Order data: name, delivery and billing address, email address, phone number (optional), the items you buy and your order history.
- Payment data: handled by our payment provider. We receive only a payment reference, the card type and the last four digits; we never see or store your full card number.
- Account data: if you create an account, your email address and a hashed password.
- Messages: what you send us through the contact or withdrawal forms or by email.
- Technical data: IP address, browser and device information in server logs, and the strictly necessary cookies described in our Cookie Policy. Your IP address is used once to suggest your delivery country.
Why we use it, and our legal basis
| Purpose | Legal basis (UK GDPR / EU GDPR) |
|---|---|
| Taking, delivering and supporting your order, refunds and withdrawals | Performance of a contract |
| Keeping order and accounting records | Legal obligation |
| Answering your messages | Legitimate interests (helping you) or contract |
| Preventing fraud and keeping the site secure | Legitimate interests |
| Showing prices in your currency | Legitimate interests |
We do not send marketing emails, we do not use advertising or analytics tracking, and we do not sell your data. We do not make decisions about you by automated means that have legal or similarly significant effects.
Who we share it with
- Our website host and email provider, who store data on our behalf.
- Our payment providers (for example Stripe or PayPal, as shown at checkout), who process payments and prevent fraud; they act as independent controllers for some purposes under their own privacy notices.
- Delivery companies, who receive your name, address and, where needed for delivery, your phone number or email address.
- Professional advisers and authorities where the law requires it.
International transfers
Some of our providers process data outside the UK and the European Economic Area, for example in the United States. Where they do, transfers are protected by adequacy regulations or by the UK International Data Transfer Addendum and EU Standard Contractual Clauses.
How long we keep it
Order and accounting records: six years after the end of the financial year they relate to. Messages: up to two years after the last contact. Accounts: until you ask us to close yours. Server logs: up to 30 days.
Your rights
You have the right to access your data, to have it corrected or erased, to restrict or object to its use, and to data portability. Email support@kalunexo.shop; we reply within one month.
You can complain to the UK Information Commissioner’s Office (ICO), ico.org.uk, 0303 123 1113. If you live in the EU, you can also complain to the data protection authority in your country. We would appreciate the chance to deal with your concern first.
Children
Our shop is not directed at children under 16 and we do not knowingly collect their data.
Changes
We will post any changes on this page with a new date.