Terms & Conditions

1. Who we are

This website is operated by HUGHESJO TRADING LIMITED (“we”, “us”), trading as KALUNEXO, a company registered in Scotland with its registered office at 33 Reid Avenue, Linwood, Paisley, PA3 3EW, United Kingdom. Email support@kalunexo.shop, phone +44 7857 765159. Full company details are on Legal Information.

These terms apply to every order placed on kalunexo.shop by consumers. Please read them before ordering; you will be asked to confirm them at checkout. We sell to consumers only.

2. Our products

We describe each product as accurately as we can, including composition, measurements and the position and size of its print. Photographs show the products as they are; colours can look slightly different on different screens. Other clothes and accessories in the photographs are not included.

3. Prices and currency

Prices are shown in the currency of your delivery country (GBP, EUR, DKK, SEK, NOK, CHF or USD) and are the prices you pay for the goods. HUGHESJO TRADING LIMITED is not currently registered for VAT, so no UK VAT is added. Delivery costs are shown separately before you pay. For deliveries outside the UK, import VAT, duties and customs fees may be charged by your country on delivery and are paid by the recipient (see Delivery & import charges).

If we make an obvious error in a price, we will contact you and you may confirm the order at the correct price or cancel it for a full refund.

4. How the contract is made

Your order is an offer to buy. After you place it we email an order acknowledgement; this does not yet mean we have accepted it. The contract is made when we email you to confirm that your order has been dispatched. If we cannot accept your order (for example, an item is no longer available), we tell you and do not take payment, or refund it in full.

The steps to order are: choose a size and add to bag, go to checkout, enter your details, check the order summary (you can correct any mistakes there), confirm these terms and press “Place order and pay”. We keep a copy of your order; you can see it in the confirmation email and, if you have one, in your account. Contracts are concluded in English.

5. Payment

Payment is taken when you place your order, using one of the methods shown at checkout. Card payments are processed by our payment provider on PCI DSS-compliant systems; we never see or store your full card number. Charges appear on your statement as KALUNEXO.

6. Delivery

We deliver to the countries listed on Delivery & import charges, within the times shown there and in any case within 30 days of the contract unless agreed otherwise. The goods are your responsibility from the time they are delivered to you or to someone you name.

7. Your right to withdraw

You may withdraw from the contract within 14 days of the day you receive the goods, without giving a reason. Use Withdraw from contract here, email support@kalunexo.shop, or send the model form on Returns & refunds. You must send the goods back within 14 days of telling us and you pay the direct cost of returning them. We refund all payments received, including the standard delivery cost, within 14 days of receiving your withdrawal; we may wait until we have the goods back or proof of posting. You are liable for any loss in value caused by handling the goods beyond what is necessary to establish their nature, characteristics and functioning.

8. Faulty goods and your statutory rights

We are under a legal duty to supply goods that are in conformity with this contract. Under the Consumer Rights Act 2015 goods must be as described, fit for purpose and of satisfactory quality. If they are not, you may have the right to reject them within 30 days, to a repair or replacement, or to a price reduction or a refund. Consumers in the EU have at least two years from delivery to claim for goods not in conformity. Nothing in these terms affects your statutory rights. See Returns & refunds.

9. Promotions

We do not currently run discount codes or promotions. If we do, the conditions will be shown next to the offer and will form part of these terms.

10. Our responsibility to you

If we fail to comply with these terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach or our negligence. We do not exclude or limit our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for breach of your statutory rights. We supply products for domestic and private use only.

11. Events outside our control

If our performance is delayed by an event outside our reasonable control, we will tell you as soon as possible. If the delay is substantial you may rescind the contract and receive a refund for goods you have paid for but not received.

12. Personal data

We use your personal data as described in our Privacy Policy.

13. Complaints and consumer help

If you have a complaint, please email support@kalunexo.shop first; we aim to reply within two working days and to resolve complaints within 14 days. We are not a member of an alternative dispute resolution scheme, but you may take a dispute to court.

If you live in Scotland, free advice is available from consumeradvice.scot, funded by the Scottish Government. This service is available to Scottish residents only. Consumer Scotland is the statutory consumer body in Scotland, and Trading Standards Scotland and local authority trading standards services enforce consumer law.

If you live outside Scotland, you can contact the consumer advice body in your own country. Wherever you live, the mandatory consumer-protection rules of your country of residence continue to apply to you.

If you are resident in Scotland and your claim is for £5,000 or less, you may be able to use Simple Procedure in the Sheriff Court. This is designed to be used without a solicitor.

14. Time limits for court action

Your statutory rights under the Consumer Rights Act 2015 are not limited to a fixed number of years. Separately, under the Prescription and Limitation (Scotland) Act 1973, a claim in the Scottish courts must generally be raised within five years. In England and Wales the equivalent period is six years. Whether goods are still expected to be of satisfactory quality after a given period depends on the type of goods, their price, and what was said about them at the point of sale. This is the period in which you can bring a claim; it is not a warranty period and not a limit on how long we are responsible for the goods.

15. Governing law and jurisdiction

These terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) are governed by and construed in accordance with the law of Scotland. The Scottish courts have non-exclusive jurisdiction. Nothing in this clause affects your right, as a consumer, to bring proceedings in the courts of the country where you are resident, or to rely on mandatory consumer-protection rules of that country.

16. Changes to these terms

We may update these terms from time to time. The version that applies to your order is the one shown on this website when you placed it.