FAQ

The prints

Are the paisleys original?

Yes. All seven were drawn for KALUNEXO. The paisley itself is a traditional shape, but each of our versions is our own drawing.

Where exactly is the print on my piece?

Each product page has a drawing of the front and back with the print at its real size, its height in centimetres and its position. Scroll to “Where the print sits”.

Do the colours look exactly like the photos?

We photograph every piece in daylight-balanced light, but screens vary. The cloth is white, ecru or ink-blue and the prints use only ink, ochre and ecru.

Can I match a scarf to a dress?

Yes — that is the idea. Every print comes as a 90 cm square and a pair of bandanas. Open any print page to see everything that carries it.

Sizes

What sizes do you make?

UK 6–20 for all garments (EU 34–48). See the size guide.

Orders and delivery

Which currency will I pay in?

The currency of your delivery country: GBP, EUR, DKK, SEK, NOK, CHF or USD. You can change the country in the top bar. Your bank may charge a fee for payments in a foreign currency.

How much is delivery?

It depends on the country; the full table is on Delivery & import charges. The cost is always shown before you pay.

Will I pay customs charges?

Outside the UK you may. Orders ship from the United Kingdom and import VAT, duties or fees in your country are paid by the recipient.

Can I change or cancel my order?

Email support@kalunexo.shop as soon as possible. Once an order has been dispatched we cannot change it, but you can still withdraw within 14 days of delivery.

Payment

Is paying on this site safe?

The whole site uses an encrypted (HTTPS) connection. Card payments are handled by our payment provider on PCI DSS-compliant systems; we never see or store your full card number. The payment methods available are shown at checkout.

What will appear on my statement?

KALUNEXO.

Returns

How do I return something?

Withdraw within 14 days of delivery using Withdraw from contract here, then send the items back within 14 days. Details on Returns & refunds.

Something is faulty. What now?

Email support@kalunexo.shop with your order number and a photo. Your statutory rights apply and we pay the return postage for faulty items.